Refunds and Returns Policy
Return unopened, factory-sealed product within 90 days of delivery. No restocking fees, and approved refunds are issued to your original payment method within 7 business days.
Last updated September 25, 2026 · Applies to all orders placed on toppsuefa.com
Customer satisfaction guarantee
At TOPPSUEFA, customer satisfaction is our top priority. We want you to shop with confidence, knowing that if you are not completely satisfied with your purchase, we are here to help.
Return eligibility
You may request a return within 90 days of the delivery date. To qualify for a return:
- The item must have been purchased directly from TOPPSUEFA.
- The product must be unopened, with the original manufacturer seal and shrink-wrap intact.
- Boxes and cases must be in the same condition they were delivered in — no tears, re-wrapping or tampering.
- We accept returns of sealed product for any reason within the window, including a change of mind.
How to request a return
Step 1 — Contact us
Before returning any item, contact our support team at contact@toppsuefa.com or +1 646 838 0288 and include:
- Your order number
- The product name
- The reason for the return
- Photos of the box, showing the seal, if it arrived damaged or is the wrong item
Step 2 — Receive return authorization
Our team reviews every request and sends written return instructions if your return is approved. Please do not ship anything back before you receive that authorization — unauthorized returns can be delayed or refused at the warehouse.
Step 3 — Return the product
Once approved, ship the item using a trackable and insured service and send us the tracking number. TOPPSUEFA cannot be responsible for packages lost in return transit.
Return methods
Depending on the item and your location, returns can be completed by:
- Mail-in return using the instructions we provide
- A prepaid label we send you for damaged or incorrect items
- An authorized drop-off location, where one is available near you
Refund process
| Stage | Timeframe |
|---|---|
| Return inspection after we receive the item | Within 72 hours |
| Refund processed once approved | Within 7 business days |
| Funds appear on your statement | 3–10 business days, depending on your bank |
Refunds are always issued to the original payment method used for the purchase. We cannot refund to a different card, account or person.
We will email you when your return has been inspected to confirm whether the refund has been approved, and again when it has been sent to your payment provider.
Return shipping charges
If a return is approved because the wrong item was shipped, the product was not as described, or it was damaged in transit, we cover the return shipping and refund the full amount you paid.
For non-defective returns — for example a change of mind — return shipping may be the responsibility of the customer unless otherwise required by law. We will tell you the exact cost in writing before you ship anything back.
No restocking fees
TOPPSUEFA does not charge restocking fees on approved returns.
Damaged, defective or incorrect items
If you receive a box that is damaged, has a broken seal, or is different from what you ordered, contact us within 7 days of delivery with your order number, a short description and clear photos of the box and its seal. Please leave the product unopened.
Depending on the situation we will:
- Send a replacement product at no charge, or
- Issue a full refund, or
In most of these cases we will not ask you to return the product before we resolve it.
Order cancellations
You can cancel an order at no cost at any point before it ships. Email contact@toppsuefa.com or call +1 646 838 0288 as soon as possible with your order number. Once an order has been handed to the carrier it can no longer be cancelled, but you can still return it under this policy.
Non-returnable items
Trading card products are sold sealed, and their contents are random. For that reason the following cannot be returned:
- Boxes, cases or packs that have been opened, or whose seal or shrink-wrap has been removed or broken
- Individual packs or cards taken from a box
- Product returned because of the cards pulled from it — pack contents are random and are not guaranteed
Contact information
To start a return or ask about a refund, contact us:
- Company: TOPPSUEFA
- Email: contact@toppsuefa.com
- Phone: +1 646 838 0288
- Address: 320 Klagetoh St, Gallup, NM 87301, United States
- Support hours: Seven days a week, 9:00 AM – 6:00 PM MT
We reply to every email within one day. Please include your order number so we can find your order straight away.